Terms of Service
The agreement between you and Raftaar when you use the service.
Last updated: 11 July 2026
1. Acceptance of these terms
These Terms of Service ("Terms") are a binding agreement between you ("you", "Subscriber") and Raftaar ("Raftaar", "we", "us") — a registered micro-enterprise (Udyam UDYAM-KR-10-0053582), Challakere, Chitradurga, Karnataka 577522, India. By creating an account or using the service you accept these Terms and our Privacy Policy. If you do not agree, do not use Raftaar.
3. The service
What Raftaar does
Raftaar is an AI-driven business-management platform for Indian real-estate brokers, developers and high-ticket interior designers. An adaptive "brain" directs AI "employees" across sales, calling, marketing, CRM, accounting, compliance, inventory & valuation, channel partners, post-sales & collections, home-loan referrals and profit tracking, acting on your behalf to run your business.
Assistance, not a guarantee
Raftaar assists you; it does not replace your professional judgement or your legal obligations. We do not guarantee any specific number of leads, site visits, sales or revenue.
4. Your account
You are responsible for the accuracy of your business details and for keeping your login credentials confidential. You are responsible for all activity under your account. Notify us promptly of any unauthorised use. We may offer multiple team members access under your account; you are responsible for their use.
5. Subscription plans, fees & billing
5.1 Plans
Raftaar is offered in subscription tiers, each with an included feature set and a designed monthly advertising budget. The two highest tiers are sales-led and priced per engagement. Tier features and prices are shown at sign-up and may change on notice.
5.2 How we earn
We earn from subscription fees and a per-booked-meeting fee (and any add-ons you choose). We charge per booked meeting, not per lead, and we never take a cut of your closed deals.
5.3 Billing & auto-debit
Subscriptions are billed monthly in advance. Where you authorise it, billing runs on a Razorpay auto-debit e-mandate. Per-meeting and add-on charges are billed as incurred. Payments are processed securely by Razorpay; Raftaar never stores your card details.
5.4 Taxes (GST)
GST is added where applicable and shown separately. Provide your GSTIN at onboarding to receive a GST invoice for input-tax credit. You are responsible for your own tax obligations (including any TDS/GST on your transactions and brokerage).
6. Advertising spend & third-party platforms
Your money, spent on your behalf
The advertising budget you set is your own money, spent on your behalf on the ad platforms (e.g. Meta and Google) through your own connected ad accounts. It is a pass-through cost, not a Raftaar fee, and is subject to those platforms' own billing.
Platform policies & spend controls
Ads must comply with Meta and Google advertising policies, including the Special Ad Category (Housing) requirements for real-estate ads. Raftaar applies budget caps and pacing to help avoid overspend, but you are responsible for the ad spend on your accounts and for monitoring it.
7. Acceptable use
You agree not to use Raftaar for spam, misleading listings, harassment, or any unlawful purpose; not to advertise properties you are not authorised to market; not to invent offers, discounts, prices, deadlines or scarcity; and not to attempt to breach the security or tenant isolation of the platform. You will honour all applicable advertising, real-estate, telecom and data-protection laws.
8. Real-estate compliance (RERA)
Before any property is advertised, you confirm you are authorised to market it and — where the law requires — that you and the project are registered under the Real Estate (Regulation and Development) Act, 2016 and your State's RERA rules. You must provide accurate RERA registration numbers; every advertised project carries its RERA number and the disclosures Indian real-estate advertising rules require. Misleading claims about price, carpet area, amenities, approvals or possession dates are prohibited, and such listings may be paused or removed. Raftaar's compliance features assist you but do not transfer your legal responsibility to us.
9. Communications, consent & DPDP
AI-assisted messaging
Our AI assistant communicates with your buyers on your behalf over WhatsApp and (with opt-in) voice and web. WhatsApp messaging follows Meta's Business Policy, and automated voice calls are placed only to affirmatively-consented leads, subject to India's TRAI/DLT rules.
Your data-protection duties
As the Data Fiduciary for your leads, you are responsible for having a lawful basis to collect and contact them and for honouring their rights under the DPDP Act, 2023. Raftaar processes their data on your behalf; see the Privacy Policy.
10. Intellectual property
Raftaar, its software, brand, and content are owned by us and protected by law; nothing here transfers ownership to you. You retain ownership of your business data and your listings, and grant us the limited licence needed to operate the service for you. AI-generated drafts (ad copy, scripts, briefs) are provided for your use; you are responsible for reviewing them before they go out.
11. Cancellation, refunds & suspension
Cancellation
You may cancel anytime from your dashboard. Billing stops at the end of the current cycle, your automations wind down, and any auto-debit mandate is cancelled; we do not bill you again.
Refunds
Monthly subscription fees already paid are non-refundable except where required by law. Any refund we do issue is returned to your original payment method via Razorpay. Ad spend already delivered on the platforms is not refundable by Raftaar.
Failed payments & suspension
If a payment fails we retry and notify you, and may pause the service after a short grace period until it clears. We may suspend or terminate an account that breaches these Terms or the law.
12. Disclaimers & no guarantee
The service is provided "as is" and "as available". AI output can be imperfect and is not professional, legal, financial or valuation advice. We do not guarantee lead volumes, site visits, sales, ROAS, or specific outcomes, and we are not responsible for third-party outages (WhatsApp, Meta, Google, payment or telephony providers).
13. Limitation of liability
To the maximum extent permitted by law, Raftaar is not liable for indirect, incidental, special or consequential losses, or for lost profits, lost deals, or lost data. Our total aggregate liability arising out of or relating to the service is limited to the subscription fees you paid to us in the three months before the event giving rise to the claim.
14. Indemnity
You agree to indemnify and hold Raftaar harmless from claims, damages and costs arising out of your listings, your advertising, your contact with leads, your breach of these Terms or of applicable law (including RERA, advertising, telecom and data-protection law).
15. Changes to the service or these Terms
We may update the service and these Terms as the product and law evolve. Material changes will be posted here with a revised "last updated" date; continued use after a change means you accept the updated Terms.
16. Governing law & dispute resolution
These Terms are governed by the laws of India. The parties will first try to resolve any dispute amicably. Failing that, disputes are subject to the exclusive jurisdiction of the courts at Chitradurga / Bengaluru, Karnataka, without prejudice to any binding arbitration the parties separately agree to.
17. Contact
Questions about these Terms? Email raftaar.saas@gmail.com or write to Raftaar, 1st Floor, Aravindam, Bangalore Road, Challakere, Chitradurga, Karnataka 577522, India.
This agreement is written in good faith to reflect how Raftaar operates. It is not a substitute for advice from a qualified lawyer, which should review it before wide-scale operation.